Terms of Service

1. Closed beta

ShipTogether is currently an invite-only closed beta operated by Trevia Group OÜ. Access is granted on a per-request basis and we may revoke access at any time while we stabilise the platform.

2. What ShipTogether is

ShipTogether is a marketplace that lets importers share container space (a “pool”) on the same shipping route. We do not own containers, we do not operate vessels, and we do not act as a freight forwarder. Pool organisers book the actual shipment with a carrier and coordinate the pooled cargo.

3. Coordination fee and customs

Joiners pay a fixed coordination fee of EUR 12 per CBM with an EUR 18 minimum per shipment. The fee is independent of the freight rate — it is not a percentage markup. Organisers pay no coordination fee. The fee is collected at space confirmation and is non-refundable except where ShipTogether cancels the sailing. If the volume measured at the loading warehouse exceeds the declared CBM by more than 10%, the fee is recalculated on the measured volume and the difference is billed post-shipment.

Export customs clearance. A container has one export manifest and one customs declaration, so the pool organiser is the single export-customs-filing party. Where the organiser has quoted an export customs clearance fee on the pool, that fee is a flat per-shipment amount (matching per-consignment broker billing) collected alongside freight and the coordination fee on the joiner’s initial payment (shown as a separate line item at checkout). The joiner is responsible for providing accurate customs documents on time. Duties owed to government are always the joiner’s responsibility and are never platform revenue. Import customs at destination is generally the joiner’s responsibility (the joiner is the importer of record), unless the organiser explicitly offers it as a service.

Customs delays — who pays. Costs from customs delays are allocated per fault via the in-app extra-charges flow: organiser delay → organiser absorbs demurrage; joiner docs missing at the 24-hour cutoff → join auto-cancelled, freight and customs refunded on request, coordination fee retained; wrong docs / customs hold / under-declaration → organiser may propose an extra charge (customs_surcharge, storage, demurrage, reweigh_fee) which the joiner can approve or dispute in-app.

Partners who run a paid job through the platform pay a 5% platform fee on the job value. We may waive fees for the first cohort of users during beta.

4. Responsibilities between users

Pool organisers are responsible for the commercial relationship with the shipping carrier, for any import/export compliance, and for the physical handover of cargo to joiners at destination. Joiners are responsible for the accuracy of cargo descriptions, declared values, and for arranging cargo delivery to the consolidation point. Partners are responsible for the services they quote and deliver.

ShipTogether facilitates coordination and payment but is not a party to the shipping contract.

5. Payments and refunds

Payments are processed by Stripe. Refunds during the closed beta are handled manually on a case-by-case basis — contact support@ship-together.com.

6. Acceptable use

You agree not to use ShipTogether to ship prohibited or restricted goods, to submit false information, to harass other users, or to probe the platform for vulnerabilities without prior written permission.

7. Liability

To the extent permitted by law, ShipTogether is provided on an “as is” basis during the beta. We are not liable for cargo damage, shipping delays, customs disputes, or losses arising from decisions made by pool organisers, joiners, or partners.

8. Contact

Legal entity: Trevia Group OÜ. Contact: support@ship-together.com. Full terms will replace this placeholder before general availability.